PRIVATE COLLECTION RENTALS LLC

RETURN & REFUND POLICY

Effective Date: July 2026

At Private Collection Rentals LLC, we are committed to providing a first-class luxury rental experience. This Return & Refund Policy outlines the procedures governing vehicle returns, security deposit releases, cancellations, refunds, and post-rental charges. By reserving or renting a vehicle from Private Collection Rentals LLC, you acknowledge and agree to the terms set forth below.

VEHICLE RETURN

Vehicles must be returned on or before the date and time specified in the Rental Agreement unless an extension has been approved in writing by Private Collection Rentals LLC.

Upon return, each vehicle will undergo a comprehensive inspection that may include, but is not limited to:

• Exterior condition

• Interior condition

• Wheels and tires

• Windshield and glass

• Fuel level

• Mileage

• Dashboard warning lights

• Mechanical condition

• Cleanliness

• Accessories, keys, and equipment

The rental remains open until the inspection has been completed and the vehicle has been accepted by the Company.

LATE RETURNS

Unless otherwise stated in writing, all rentals are based on twenty-four (24) hour rental periods.

A one-hour grace period may be provided at the sole discretion of Private Collection Rentals LLC.

Vehicles returned after the applicable grace period may be subject to:

• Additional hourly charges

• Additional daily rental charges

• Late return fees

• Recovery expenses

• Administrative fees

• Other charges permitted under the Rental Agreement

Failure to return a vehicle without approval may result in recovery of the vehicle and any additional remedies available under the Rental Agreement or applicable law.

VEHICLE CONDITION UPON RETURN

Vehicles should be returned in substantially the same condition in which they were delivered, excluding ordinary wear and tear.

Additional charges may apply for:

• New damage

• Excessive interior or exterior dirt

• Smoking or vaping

• Pet hair or pet-related damage

• Sand, mud, or excessive debris

• Food or beverage spills

• Odors requiring treatment

• Excess mileage

• Fuel shortages

• Missing accessories or equipment

• Tire, wheel, or undercarriage damage

If damage is discovered during the post-rental inspection, the renter may be responsible for repair costs, diminished value, loss of use, towing, storage, administrative expenses, and other applicable charges as permitted under the Rental Agreement.

SECURITY DEPOSIT

A refundable security deposit may be required before the vehicle is released.

The amount of the required security deposit may vary depending on:

• Vehicle type

• Vehicle value

• Rental duration

• Driver qualifications

• Insurance verification

• Payment method

• Rental history

• Reservation details

The security deposit is not a limitation of the renter's financial responsibility.

Following completion of the post-rental inspection, the Company may apply all or part of the security deposit toward authorized charges, including but not limited to:

• Vehicle damage

• Fuel shortages

• Excess mileage

• Cleaning charges

• Smoking violations

• Tolls

• Parking fees

• Traffic citations

• Administrative fees

• Late return charges

• Loss-of-use charges

• Recovery expenses

• Outstanding rental balances

Any remaining refundable balance will be released after the inspection has been completed and all applicable charges have been determined.

Processing times may vary depending on the renter's financial institution or payment provider.

CANCELLATIONS

Reservations canceled more than twenty-four (24) hours before the scheduled rental start time may be eligible for rescheduling, account credit, or a refund, depending upon the reservation and payment method used.

Reservations canceled within twenty-four (24) hours of the scheduled rental start time may be subject to cancellation charges, including up to one full rental day and any non-refundable fees permitted under the Rental Agreement.

Special event rentals, weddings, holidays, promotional rates, chauffeur services, custom packages, specialty vehicles, and long-term rentals may be subject to separate cancellation terms disclosed at the time of booking.

REFUND ELIGIBILITY

Refunds are issued only after all applicable eligibility requirements have been satisfied.

Approved refunds may include, when applicable:

• Reservation overpayments

• Duplicate payments

• Eligible reservation cancellations

• Security deposit balances

• Billing adjustments approved by the Company

Refunds will not be issued for charges that are authorized under the Rental Agreement, including damage, cleaning, smoking, fuel, mileage, tolls, citations, late returns, administrative fees, or other authorized post-rental charges.

REFUND PROCESSING

Once a refund has been approved, Private Collection Rentals LLC will initiate the refund using the original payment method whenever reasonably possible.

Where necessary, the Company may issue payment through another approved payment method, including ACH transfer, wire transfer, certified check, or another mutually agreed payment method.

Actual receipt of refunded funds depends upon the processing times of the renter's bank, credit card issuer, payment processor, ACH network, or other financial institution.

While many refunds are processed sooner, refunds may require up to ten (10) business days after approval to appear in the renter's account, depending on the financial institution involved.

Private Collection Rentals LLC is not responsible for delays caused solely by third-party financial institutions or payment processors after the refund has been initiated.

DUPLICATE REFUNDS

If a duplicate refund or duplicate payment is received due to banking error, payment processor error, or other technical issue, the renter agrees to promptly notify Private Collection Rentals LLC and immediately return any funds received in excess of the amount owed.

Failure to return duplicate funds may result in collection efforts or legal action.

PAYMENT DISPUTES & CHARGEBACKS

Customers are encouraged to contact Private Collection Rentals LLC before initiating a chargeback or payment dispute.

The Company is committed to resolving billing concerns promptly and professionally.

Initiating an improper or fraudulent chargeback may constitute a breach of the Rental Agreement and may result in collection activity, recovery of associated costs where permitted by law, suspension of future rental privileges, or other legal remedies.

Nothing in this section limits a customer's rights under applicable consumer protection laws.

OPERATING LOCATIONS

Private Collection Rentals LLC proudly serves customers in the following markets:

Georgia

• Atlanta

• Savannah

Florida

• Miami

• Sarasota

• Naples

• Rosemary Beach

• Anna Maria Island

South Carolina

• Charleston

Vehicle availability, delivery options, pricing, taxes, fees, and rental requirements may vary by market.

Private Collection Rentals LLC reserves the right to add, remove, modify, or expand operating locations at any time without prior notice.

CONTACT US

If you have questions regarding this Return & Refund Policy or your rental, please contact us:

Private Collection Rentals LLC

Website: www.privatecollectionrentals.com

Reservations: reservations@privatecollectionrentals.com

General Inquiries: info@privatecollectionrentals.com

Customer Support: support@privatecollectionrentals.com

Billing: billing@privatecollectionrentals.com

Phone: 470-344-9409