Privacy policy

PRIVATE COLLECTION RENTALS LLC

PRIVACY POLICY

Last Updated: July 2026

Private Collection Rentals LLC ("Private Collection Rentals," "PCR," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website;

  • Request information about our services;

  • Make a reservation;

  • Rent a vehicle;

  • Purchase products or services;

  • Contact our customer support team;

  • Subscribe to marketing communications;

  • Communicate with us by phone, email, text message, or online forms; or

  • Otherwise interact with Private Collection Rentals LLC.

Our website is powered by Shopify, which provides the e-commerce platform that allows us to operate our website, process reservations and payments, and provide our services.

By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy.

IMPORTANT NOTICE REGARDING SMS COMMUNICATIONS

Private Collection Rentals LLC respects your privacy.

We do not sell, rent, share, or disclose customer SMS opt-in information, mobile telephone numbers, or text messaging consent records to third parties or affiliates for their own marketing or promotional purposes.

SMS consent information is used solely to provide the communications you have requested.

SMS MESSAGING POLICY

If you voluntarily opt in to receive SMS communications from Private Collection Rentals LLC, you agree to receive text messages relating to:

  • Reservation confirmations

  • Booking updates

  • Vehicle delivery notifications

  • Vehicle pickup reminders

  • Customer support

  • Payment reminders

  • Rental extensions

  • Account notifications

  • Service-related announcements

  • Other communications directly related to your reservation or rental

Message frequency varies depending on your interaction with our services.

Standard message and data rates may apply.

Participation is voluntary.

You may opt out at any time by replying STOP to any SMS message.

After opting out, you may receive one final confirmation message confirming your removal from future SMS communications.

Reply HELP for assistance or contact our customer support team.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS DATA PROTECTION

Private Collection Rentals LLC will never sell, rent, or disclose your mobile telephone number or SMS consent information to third parties for their independent marketing purposes.

SMS information may only be shared with service providers who assist us in providing requested services, including:

  • SMS delivery providers

  • Customer support platforms

  • Reservation management systems

  • Payment processing providers

  • Technical support providers

These providers may use the information only as necessary to perform services on our behalf.

INFORMATION WE COLLECT

Depending on your interaction with Private Collection Rentals LLC, we may collect the following categories of personal information:

Personal Information

  • Full name

  • Date of birth

  • Email address

  • Telephone number

  • Billing address

  • Mailing address

  • Delivery address

Driver Verification Information

  • Driver's license information

  • Government-issued identification

  • Passport information (where applicable)

  • International Driving Permit information (where applicable)

Insurance Information

  • Insurance carrier

  • Policy information

  • Verification records

  • Coverage confirmation

Payment Information

  • Credit card information

  • Debit card information

  • ACH information

  • Wire transfer information

  • Payment authorizations

  • Transaction history

Payment card information is generally processed by secure third-party payment processors and is not stored by Private Collection Rentals LLC except as permitted by applicable law.

Reservation Information

  • Reservation details

  • Rental history

  • Vehicle preferences

  • Delivery information

  • Pickup information

  • Rental extensions

Communications

We may retain communications made through:

  • Telephone calls

  • Email

  • SMS messages

  • Website forms

  • Online chat

  • Customer support inquiries

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website activity

  • Referring websites

  • Cookies

  • Analytics information

  • Session information

Fraud Prevention Information

To protect our customers and business, we may collect information relating to:

  • Identity verification

  • Payment verification

  • Chargeback history

  • Fraud prevention

  • Risk assessments

  • Security monitoring

HOW WE COLLECT INFORMATION

We collect personal information directly from you when you:

  • Visit our website;

  • Submit an inquiry;

  • Request pricing;

  • Make a reservation;

  • Rent a vehicle;

  • Complete a purchase;

  • Provide payment information;

  • Upload required documents;

  • Sign rental agreements electronically;

  • Contact customer support;

  • Subscribe to SMS or email communications; or

  • Otherwise communicate with us.

We may also collect information automatically through:

  • Shopify

  • Cookies

  • Analytics tools

  • Website technologies

  • Payment processors

  • Identity verification providers

  • Insurance verification providers

  • Fraud prevention systems

  • Other third-party service providers that assist us in operating our business.